CONTENT GUIDE
• 1. Website Privacy Policy
• 2. HIPAA Notice of Privacy Practices
• 3. Website Terms & Conditions
• 4. Legal Information & Disclaimers
• 5. Cancellation Policy Summary
• 6. Emergency Care Disclaimer
• 7. Accessibility Statement
• 8. Cookie & Tracking Disclosure
• 9. Good Faith Estimate Notice
• 10. Licensure & Credential Disclosure
1. Website Privacy Policy
Nara Luxe LLC d/b/a Nara Luxe Wellness (“Nara Luxe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit naraluxewellness.com (the “Website”), interact with our booking and patient portal, or engage our mobile IV hydration and wellness services.
This Privacy Policy applies to information collected through the Website. It does not apply to information collected by third-party platforms we use to operate our business, including our scheduling, charting, and payment platform (see “Booking and Appointment Scheduling” below). Please also see the HIPAA Notice of Privacy Practices section for how we handle Protected Health Information (PHI).
Information We Collect
• Name, phone number, email address, and mailing/service address
• Appointment and service preferences
• Payment and billing information (processed by our third-party payment processor — we do not store full payment card data)
• Health history, intake forms, and consent forms (collected through our patient portal, not this Website)
• IP address, browser type, device information, pages visited, cookies (see Section 9)
• Information from our scheduling/EMR platform when you book an appointment
How We Use Your Information
• Operate and improve the Website
• Process and confirm appointment requests
• Communicate about services, appointments, and promotions (with consent where required)
• Comply with legal, regulatory, and licensing obligations
We do not sell your personal information to third parties.
Booking and Appointment Scheduling — Third-Party Platform Disclosure
Important: When you click “Book Now” or any scheduling link on this Website, you will be redirected to and will complete your booking on Aesthetic Record, a third-party, HIPAA-compliant electronic medical record (EMR) and scheduling platform that we use to manage appointments, patient charting, informed consent, and payment processing.
• Aesthetic Record is not owned or operated by Nara Luxe LLC. Once you leave our Website to book, your information is processed under Aesthetic Record's own privacy and security practices, in addition to our HIPAA obligations.
• Payment for services is processed via AR Pay, built on Stripe's infrastructure, in accordance with PCI-DSS security standards. We do not store your full card number.
How We Share Information
• Service providers: scheduling/EMR platform (Aesthetic Record), payment processor (Stripe/AR Pay), hosting provider (Squarespace)
• Legal and regulatory authorities: when required by law or to comply with Florida DOH/AHCA obligations
• Business transfers: in connection with a merger, sale, or transfer of business assets
Your Choices, Children's Privacy, and Changes
You may request access, correction, or deletion of information we hold about you by contacting us at [business email]. This Website is not directed to individuals under 18. We may update this policy periodically; the “Last Updated” date reflects the most recent revision.
2. HIPAA Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Commitment to Your Privacy
Nara Luxe LLC d/b/a Nara Luxe Wellness (“Nara Luxe,” “we,” “us,” or “our”) is required by law to maintain the privacy of your Protected Health Information (“PHI”), provide you with this Notice of our legal duties and privacy practices, and abide by the terms of this Notice as currently in effect.
How We May Use and Disclose Your Health Information
Treatment: We may use and disclose your PHI to provide, coordinate, or manage your care, including sharing information with your Clinical Director or other providers involved in your treatment.
Payment: We may use and disclose your PHI to obtain payment for services, including through our payment processor, AR Pay (Stripe).
Health Care Operations: We may use and disclose your PHI for internal operations, such as quality assessment, staff training, and compliance activities.
Other Permitted or Required Uses and Disclosures
• As required by law (e.g., in response to a court order or subpoena)
• To public health authorities for public health purposes
• To report suspected abuse, neglect, or domestic violence, where required by law
• To health oversight agencies for licensing, audits, or investigations (e.g., Florida Department of Health, AHCA)
• In connection with a serious threat to health or safety, to the extent necessary to prevent or lessen the threat
• To your Clinical Director or other treating providers for continuity of care
Uses and Disclosures Requiring Your Written Authorization
Other than as described above, we will not use or disclose your PHI without your written authorization, including for marketing purposes or sale of PHI. You may revoke a prior authorization in writing at any time, except to the extent we have already relied on it.
Your Rights Regarding Your Health Information
• Right to Access: You may request to inspect and receive a copy of your PHI.
• Right to Amend: You may request an amendment to your PHI if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
• Right to Request Restrictions: You may request restrictions on certain uses or disclosures of your PHI; we are not required to agree, except in certain circumstances involving disclosures to a health plan for services you paid for out-of-pocket in full.
• Right to Request Confidential Communications: You may request that we communicate with you about your health information by alternative means or at alternative locations.
• Right to a Paper Copy: You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
• Right to be Notified of a Breach: You have the right to be notified in the event of a breach of your unsecured PHI, consistent with applicable law, including Florida Information Protection Act (Fla. Stat. §501.171), which requires notification within 30 days of a determined breach.
Third-Party Platform Note
Your PHI, including intake forms, consents, and treatment records, is collected and stored through our scheduling and electronic medical record platform, Aesthetic Record, which maintains its own HIPAA-compliant security safeguards. We maintain a Business Associate Agreement with Aesthetic Record consistent with HIPAA requirements.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us at [Grettel Santos/754-704-4936/concierge@naraluxewellness.com], or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.
Changes to This Notice
We reserve the right to change the terms of this Notice and to make the revised Notice effective for all PHI we maintain. The current Notice will be posted on our website and available upon request at our practice.
3. Website Terms & Conditions
1. Acceptance of Terms
By accessing or using naraluxewellness.com (the “Site”), you agree to be bound by these Website Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use the Site.
2. Purpose of the Site
This Site provides information about Nara Luxe LLC d/b/a Nara Luxe Wellness's mobile IV hydration and wellness services. It is intended for general informational and marketing purposes. Appointment booking, patient intake, informed consent, and payment occur on our third-party scheduling platform, Aesthetic Record, not on this Site directly.
3. No Medical Advice
Content on this Site, including service descriptions, blog posts, and social media content, is provided for general informational purposes only and does not constitute medical advice. It is not a substitute for professional medical evaluation, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with questions regarding a medical condition.
4. Third-Party Links and Platforms
This Site contains links to third-party platforms, including our booking/EMR platform (Aesthetic Record) and payment processor (AR Pay/Stripe). We do not control and are not responsible for the content, privacy practices, or terms of use of third-party platforms. Your use of those platforms is governed by their own terms and privacy policies.
5. Intellectual Property
All content on this Site — including text, graphics, logos, images, and design — is the property of Nara Luxe LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written consent.
6. Acceptable Use
You agree not to use the Site to:
• Violate any applicable law or regulation
• Transmit any harmful code, virus, or disruptive technology
• Attempt to gain unauthorized access to the Site, its servers, or connected systems
• Scrape, harvest, or collect information about other users or clients
• Impersonate any person or misrepresent your affiliation with any person or entity
7. No Guarantee of Availability
We do not guarantee that the Site will be available, uninterrupted, or error-free at all times. We may modify, suspend, or discontinue any part of the Site without notice.
8. Disclaimer of Warranties
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9. Limitation of Liability
To the fullest extent permitted by law, Nara Luxe LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Site. This limitation does not apply to liability arising from services actually rendered to you, which are separately governed by your Master Patient Informed Consent and applicable service-specific consents signed through Aesthetic Record.
10. Indemnification
You agree to indemnify and hold harmless Nara Luxe LLC, its owners, employees, and contractors from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.
11. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida.
12. Changes to These Terms
We may revise these Terms at any time by updating this page. The “Last Updated” date reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the revised Terms.
4. Legal Information & Disclaimers
Business and Licensure
Nara Luxe LLC d/b/a Nara Luxe Wellness is a Florida limited liability company, wholly owned and operated by a Florida-licensed Registered Nurse. Services are provided in accordance with applicable Florida Nurse Practice Act scope-of-practice regulations and, where applicable, under the operating exemption available to wholly nurse-owned entities under Florida law. (Fla. Stat. §400.9905(4)(g)).
Clinical protocols and standing orders are overseen by our Clinical Director, [Yalenis Perez APRN 11024500], who provides supervision consistent with Florida law and applicable practice agreements, under established protocols pursuant to Fla. Stat. §464.0123. Copies of current standing orders are maintained on file and available for regulatory inspection.
Scope of Services
Nara Luxe Wellness provides mobile IV hydration therapy, vitamin/nutrient infusions, and GLP-1 weight-wellness program services. These services are elective and wellness-oriented. They are not a substitute for regular medical care, diagnosis, or treatment provided by your primary care physician or other treating specialists.
No Guarantee of Results
Individual results from any service vary based on each client's health status, medical history, and other factors. Nara Luxe Wellness makes no guarantee, warranty, or promise, express or implied, regarding specific outcomes, weight loss amounts, or wellness results from any service.
Telehealth and Good Faith Examination
Where services involve a telehealth consultation (including as part of our GLP-1 weight-wellness program), that consultation is conducted in accordance with Florida telehealth requirements, including an appropriate good faith examination sufficient to establish a proper provider-patient relationship prior to any prescription or treatment recommendation.
GLP-1 and Compounded Medication Disclosures
• GLP-1 medications (such as semaglutide or tirzepatide) offered through our weight-wellness program may be dispensed as commercially manufactured products or as compounded formulations, depending on availability and clinical appropriateness.
• Compounded medications are not FDA-approved in the same manner as commercially manufactured pharmaceutical products; they are prepared by licensed pharmacies in accordance with applicable state and federal compounding regulations.
• As with any medication, GLP-1 therapy carries potential side effects and risks, which will be reviewed with you during clinical intake and informed consent prior to treatment.
• You should disclose your complete medical history, including current medications and prior GLP-1 use, during intake to help ensure appropriate and safe care.
Controlled Substances
Nara Luxe Wellness does not dispense or administer DEA-scheduled controlled substances as part of its current service offerings.
Not Emergency Care
As stated in our Emergency Care Disclaimer, Nara Luxe Wellness is not an emergency medical service. Call 911 or go to the nearest emergency room for any medical emergency.
Informed Consent
Prior to any treatment, you will be asked to review and sign service-specific informed consent documents through our patient portal on Aesthetic Record. Those consent documents govern the specific risks, benefits, and alternatives to each treatment and should be read carefully.
Third-Party Platform Disclosure
Booking, charting, informed consent, and payment for services are processed through Aesthetic Record, a third-party HIPAA-compliant platform, and AR Pay (built on Stripe). See our Website Privacy Policy and HIPAA Notice of Privacy Practices for details on how your information is handled.
5. Cancellation Policy Summary
Notice Required
We require at least 24 hours notice to cancel or reschedule an appointment without charge. As a mobile service, last-minute cancellations affect our ability to serve other clients and cover the cost of travel, supplies, and staff time already committed to your appointment.
Late Cancellations and No-Shows
• Cancellations or reschedule requests made with less than the required notice may be charged a fee of $ 50.
• Missed appointments without any notice (“no-shows”) may be charged the full cost of the scheduled service or a no-show fee of $50, at our discretion.
• Repeated late cancellations or no-shows may result in a prepayment requirement for future bookings.
How the Policy Is Enforced
The full, binding cancellation policy is presented to you and must be acknowledged at the time of booking through our scheduling platform, Aesthetic Record. Aesthetic Record's AR Pay system automatically applies cancellation fees to the payment method on file when the policy terms are triggered. This page is a summary for your convenience and does not replace the policy you agree to during online booking.
Exceptions
We understand emergencies happen. If you have a genuine emergency that prevents you from providing timely notice, please contact us directly — exceptions to the cancellation fee are considered on a case-by-case basis at our discretion.
6. Emergency Care Disclaimer
Nara Luxe Wellness provides mobile IV hydration therapy and aesthetic/wellness services by appointment. We are not an emergency medical service, urgent care provider, or substitute for emergency medical treatment.
If You Are Experiencing a Medical Emergency
Call 911 or go to the nearest emergency room immediately. Do not use this website, our online booking platform, text messaging, email, or social media to seek help for a medical emergency, as these channels are not monitored continuously and are not appropriate for urgent situations.
Examples of Situations Requiring Emergency Care
Including, but not limited to: difficulty breathing, chest pain, severe allergic reaction (anaphylaxis), loss of consciousness, severe or uncontrolled bleeding, signs of stroke, or any other condition you believe may be life-threatening.
Nature of Our Services
• Services are provided by appointment and are elective, wellness-oriented, or aesthetic in nature.
• Our clinical staff will screen you prior to treatment, but our services do not replace regular care from your primary care provider or specialist physicians.
• If a clinical concern arises during or after your appointment that is not an emergency, contact us directly using the information on your appointment confirmation or patient portal.
Nara Luxe Wellness is a mobile IV hydration and wellness service. We are not an emergency medical service and do not provide urgent or emergency care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this Website, our booking platform, or our services to seek emergency medical treatment.
7. Accessibility Statement
Our Commitment
Nara Luxe LLC d/b/a Nara Luxe Wellness is committed to ensuring digital accessibility for people of all abilities. We are continually working to improve the accessibility and usability of our website for everyone, including individuals who use assistive technologies such as screen readers, screen magnification, voice recognition software, or keyboard-only navigation.
Ongoing Efforts
We aim to align our website's design and content with widely recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG). Accessibility is an ongoing effort, and we periodically review our website to identify and address barriers as they are found.
Requesting Assistance or Reporting a Barrier
If you experience any difficulty accessing content on this website, or if you would like to request information in an alternative format, please contact us at [business email] or [business phone]. We will make reasonable efforts to respond promptly and provide the information or assistance you need.
Third-Party Platforms
Our booking, charting, and payment platform, Aesthetic Record, and our website host, Squarespace, are operated by third parties with their own accessibility practices. If you encounter an accessibility barrier while using those platforms specifically, please let us know so we can assist or escalate as appropriate.
Nara Luxe LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
If you experience difficulty accessing any content on this Website or need assistance, please contact us at [business email / phone] and we will work to provide the information you need in an alternative format.
8. Cookie & Tracking Disclosure
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website function properly, remember your preferences, and provide information to the site owner about how the site is used.
How Nara Luxe Wellness Uses Cookies and Tracking Technologies
Our website (the “Site”) may use the following categories of cookies and similar tracking technologies:
• Essential/Functional Cookies — required for the Site to operate correctly (e.g., remembering your cookie preferences, enabling secure browsing).
• Analytics Cookies — help us understand how visitors use the Site (e.g., which pages are viewed, how long visitors stay), so we can improve content and navigation.
• Advertising/Marketing Cookies and Pixels — including tools such as the Meta (Facebook/Instagram) Pixel and Google Ads tracking, used to measure the effectiveness of our advertising and to show relevant ads to people who have visited our Site.
Third-Party Cookies
Some cookies are placed by third-party services we use, such as social media platforms, advertising networks, and website analytics providers. These third parties may use cookies to collect information about your online activities across different websites over time. We do not control these third-party cookies, and their use is governed by the applicable third party's own privacy policy.
Booking and Patient Portal Data Is Separate
This Cookie Disclosure applies only to browsing activity on this Website. It does not apply to information you submit through our scheduling and electronic medical record platform, Aesthetic Record, which operates under its own security practices once you are redirected there to book an appointment or complete patient forms.
Your Choices
• Most web browsers allow you to control cookies through browser settings, including blocking or deleting cookies.
• You may opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org).
• Disabling cookies may affect the functionality and your experience of this Site.
Changes to This Disclosure
We may update this Cookie & Tracking Disclosure from time to time. The “Last Updated” date above reflects the most recent revision. Questions about this disclosure may be directed to concierge@naraluxewellness.com.
9. Good Faith Exam Notice (No Surprise Act)
Under the federal No Surprises Act, health care providers must give uninsured and self-pay patients a Good Faith Estimate (GFE) of expected charges before providing a service.
• You have the right to receive a Good Faith Estimate for the total expected cost of any service, before you schedule or request it.
• You can ask your provider, or any provider you choose, for a Good Faith Estimate before you schedule a service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.
• Make sure to keep a copy of your Good Faith Estimate for your records.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
10. Licensure & Credential Disclosure
Grettel Santos, RN — Florida License [RN 9699014]. Clinical Director: [Yalenis Perez, APRN 11024500], overseeing clinical protocols per Florida statute.
10. Contact us
NARA LUXE LLC
754 - 704 - 4936
concierge@naraluxewellness.com